Q: How quickly can I expect support?

Q: How quickly can I expect support?

A: We will assist you within one working day.
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    • Q: How often can I expect portfolio changes?

      A: This is not a trading calls product. It is an investment advice product, as such typically you will receive a few new changes once every quarter unless there are any exceptional events.
    • Q: Do you have a helpdesk for queries and guidance?

      A: Yes, we do. You can reach our support team in the following ways: • Email: Write to us at support_ia@samvitticapital.com for any assistance. • Within the App: Login → Home page → Left panel menu → Ask Samvitti → Raise a Query and submit your ...
    • Q: Can I partially sell my portfolio?

      A: Yes, you have the flexibility to sell a portion of your portfolio holdings. You may inform us via email to support_ia@samvitticapital.com and we can assist with proportionate selling. Please note that only the trades made through our app are ...
    • Q: How do I get in touch with the help desk on facing any issues during execution?

      A: For any issues encountered during order execution or for general assistance with our ActiveInsights service, we encourage you to reach out to our dedicated support team email: support_ia@samvitticapital.com.
    • Q: How does it work?

      A: A recommendation will be triggered to the app via Samvitti dashboard. • The recommendations will be notified via Whatsapp, email, app notification & SMS. (Click on the Image to enlarge) • You will be able to see the recommendation in the app and ...